Terms Of Use

Terms of Use

1. Introductory Provisions

1. The purpose of this document “General Terms and Conditions for Online Ordering” is to governs the rights and obligations of the Seller and the Buyer in connection with the online distribution of AliveIDs with ISIC/ ITIC/IYTC international license.

1. IDs are sold by ALIVEID Educom Private Limited (hereinafter referred to as ALIVEID India), with its registered office at 103, 1^st Floor, Good Earth Business Bay 2, Sector 58, Gurugram, Haryana 122011, GST No: 06AAQCS6330N1Z, registered Companies Act 2013.

1. IDs purchased through the Website are issued directly by ALIVEID India, not by schools or other institutions.

1. ALIVEID India issues these GTC for applicants for (Holders of) the following IDs:

AliveID with international license ISIC;
;
AliveID with international license ITIC;
AliveID with international license IYTC.

1. These GTC are intended solely for purchases made through an online ordering application for the issue of IDs that is operated by ALIVEID India.

1. ALIVEID Indiais not required to enter into a contractual relationship with an ID applicant (Holder), unless the necessary information and documents are submitted and other specified terms and conditions are met. Holders must comply with the terms and conditions for the issue of IDs pursuant to Article 5, as the main purpose (essence) of an ID is to identify its Holder in accordance with the specified terms and conditions.

1. The contractual relationship shall be governed by these GTC and the Rules for the Use of IDs, which are available here https://www.isic.co.in/terms-of-use. Prior to entering into a contract, Holders are also required to read the Privacy Policy, which is available here https://www.isic.co.in/terms-of-use. All parts of the contract are set out in Article 11. By applying for an ID, Holders declare that they have read all the legal documents before entering into the contractual relationship, understand the provisions thereof and have no questions. Any questions prior to purchase (and any other subsequent requests) will be answered by using the following contact details of the Seller:

Branch: ALIVEID Educom Private Limited, 103, 1^st Floor, Good Earth Business Bay 2, Sector 58, Gurugram, Haryana 122011;
Email: info@isic.co.in;
Telephone: +91 124 416 4688

1. These GTC are valid from 1^st September 2025. ALIVEID India may amend these GTC if necessary - see Article 11 of these GTC for more information.

2. Definitions


ALIVEID India	ALIVEID Educom Private Limited , GST No.:06AAQCS6330N1Z, with its registered office at 103, 1^st Floor, Good Earth Business Bay 2, Sector 58, Gurugram, Haryana 122011, registered Companies Act 2013, which acts as the Seller and is referred to as “ALIVEID India” or the “Seller” in these GTC.
Rules	Rules shall mean the Rules for the Use of IDs and Cards that are available here https://www.isic.co.in/terms-of-use.

Privacy Policy	Privacy Policy shall mean the Privacy Policy that is available here https://www.isic.co.in/privacy-policy.
GTC	GTC shall mean these General Terms and Conditions for Ordering; the GTC shall form an integral part of any contract concluded pursuant to these GTC.
Terms and Conditions of Benefits	Terms and Conditions of Benefits shall mean the Terms and Conditions for the Provision of Benefits that are available here. https://www.isic.co.in/terms-of-use
myValU App Terms of Use	myValU App Terms of Use shall mean the myValU App Terms of Use that are available here https://www.isic.co.in/terms-of-use.
myValU App Privacy Policy	myValU App Privacy Policy shall mean the myValU App Privacy Policy that is available here https://www.isic.co.in/privacy-policy.
FB	FB shall mean the Facebook page of ISIC India – https://www.facebook.com/profile.php?id=100064411100872
Website	Website shall mean http://www.isic.co.in/.
ID	ID shall mean any ID with international license ISIC, ITIC and/or AliveID license that is issued by ALIVEID India pursuant to these GTC.
ISIC	International Student Identity Card.
ITIC	International Teacher Identity Card.

IYTC	International Youth Travel Card.
Digital ID	Digital ID means the ID displayed in the mobile application. Digital ID is made available to a Holder/Buyer in the myValU App after an ID is purchased.
Plastic Card	Plastic Card shall mean a physical card that may be ordered by Holders/Buyers with their IDs. A Plastic Card shows selected parameters and may also feature an RFID chip. It is not possible to purchase a Plastic Card separately - it is always an integral part of an ID, as the Digital ID is the basis of the product.
myValU App	The name of the mobile application that is used to display the Digital ID and offers other optional features.
Holder	A holder of any ID; and/or an applicant for any ID. An applicant shall be both a ALIVEID Indiacustomer and a Buyer of an ID; such individuals shall be referred to as “Holders” or “Buyers” or “ID Applicants” in these GTC.
Personal Data	Summary of specific personal data of an ID Holder necessary for the issue of a Card.

3. Order and Conclusion of a Purchase Contract

3.1. ID Holder can only be an individual. An ID may be purchased by an individual or legal person; however, the relevant contract is always concluded for the benefit of a specific individual.

3.2. The description of an ID and its features are included in the Rules https://www.isic.co.in/terms-of-use. The use of an ID is governed solely by the Rules; by purchasing an ID, the Holder agrees to comply with the Rules. ALIVEID Indiamay unilaterally amend the Rules in accordance with the procedure set out in the Rules. By purchasing an ID, the Holder agrees to the aforementioned provisions.

3.3. Procedure for concluding a purchase contract:

A person interested in becoming an ID Holder may submit their application for a specific ID here https://isic.co.in.
Before placing an order, each person is required to verify their compliance with any and all of the conditions for the issue of an ID pursuant to Article 4 of these GTC, failing which the order may be automatically rejected.
An order shall be placed at the moment an application is duly received. No order shall be binding without confirmation from ALIVEID India. ALIVEID Indiamay reject an order if it does not contain the specified information or attachments. ALIVEID Indiamay also reject an order if it cannot be fulfilled for technical reasons, for reasons on the part of suppliers or other persons. If possible on the part of ALIVEID Indiaand agreed with the Buyer, an order may be processed at a later date, as agreed by and between the parties.
A purchase contract shall be concluded at the moment an order that contains all the necessary information and attachments is confirmed by ALIVEID India.
A purchase contract is confirmed electronically by sending an email delivered to an email address specified by the Buyer.
In the event that an order is incomplete, the contract shall not be concluded until the Buyer has supplied all the necessary information, Personal Data and other documents foreseen by these GTC.
The detailed procedure for each ID is explained in Article 7 of these GTC.

3.3. Subject matter of the concluded purchase contract:

The subject matter of the purchase contract is the purchase of an ID, in line with the preference of the Buyer (who may only choose those IDs that correspond to the Buyer’s status), which is in the form of a Digital ID, with a Plastic Card available as an optional extra.
The subject matter of purchase is digital content, specifically a Digital ID, the function of which is to identify the Holder. The subject matter of purchase is not the ability to claim discounts or benefits.
In addition to the scope of the concluded purchase contract, an ID (Digital ID) shall also serve – through online confirmation of the Holder’s identification or status - as a tool for utilizing discounts and benefits according to the terms and conditions of ALIVEID India. The provision of discounts and benefits is not the subject matter of the purchase contract. Discounts and benefits are subject to change and the Buyer is required to periodically monitor the Terms and Conditions of Benefits as well as the database of discounts.
When using their IDs, Holders undertake to comply with the Rules https://www.isic.co.in/terms-of-use.
The Buyer agrees to pay for the ordered ID, comply with these GTC and the Rules, and ALIVEID Indiaagrees to make the ID (in line with the confirmed order) available to the Buyer within the myValU App upon payment.
The Buyer acknowledges that the Digital ID can only be displayed in the myValU App after the Buyer registers in the myValU App. A Buyer without a mobile device or with a device that cannot download the myValU App has no ability to use the Digital ID. The Buyer acknowledges that the myValU App is operated by ALIVEID India.
The Seller may adjust individual discounts and benefits due to cancellation by their providers or due to other material reasons.
These GTC and other annexes, as foreseen by Article 11, shall form an integral part of the purchase contract. GTS may unilaterally amend individual annexes in accordance with the procedures set out therein.
The subject matter of the purchase contract, i.e. the relevant ID, is accurately depicted when placing an online order, has the standard design of an ISIC /ITIC/IYTC international ID with the AliveID logo and individual parameters. The designs, Rules for the Use of IDs and Cards, as well as other information are publicly available on the website www.isic.co.in. The Buyer has a clear understanding of the design and performance. As a rule, all IDs are non-transferable.

3.4. Information about the functionality of the digital content, including technical protection measures:

The Digital ID represents digital content and, as such, is provided solely to the Buyer.
To ensure full functionality, it is necessary to download the myValU App to a smartphone, tablet or iOS or Android device and activate the myValU App. The Digital ID can only be displayed in the myValU App of the Holder/Buyer. ALIVEID Indiashall not be liable for any malfunction in the absence of sufficient hardware or recommended software.
An Internet connection with sufficient speed is required to download the myValU App; ALIVEID India shall not be liable for any malfunction in case of low Internet connection speed.
100% uninterrupted functionality is not guaranteed; ALIVEID India has the right to perform routine maintenance, which is usually carried out with prior notice. Furthermore, ALIVEID India shall not be liable for server or Internet outages or third party attacks; however, it will always make an effort to fix the problem. ALIVEID India may intervene in connection with unexpected events and suspend the functionality of the content, the myValU App for a limited period of time. ALIVEID Indiamay modify the design, features or system of the myValU App, the Website without prior notice.
ALIVEID India makes every effort to protect the relevant content and has taken the following measures to do so:
1. Implementation of antivirus software and firewalls;
2. Security backups;
3. Internal IT guidelines and staff trainings;
4. Regular audits of implemented measures;
5. Data encryption;
6. Proper security through individualized access with secure passwords;
7. Automated monitoring;
8. Behavioral analyses to detect and prevent attacks;
9. Provision of secure storage sites and proper contracts with storage vendors.
Holders/Buyers are required to protect their access credentials and not to disclose them to third parties; furthermore, they shall not open hyperlinks in messages from unknown senders (or in messages from known senders that seem suspicious at first sight) or download unverified or illegal software, and they shall use antivirus software on their devices and periodically change their passwords and properly update any software.
The Seller is not required to provide updates to the digital content. The Seller shall ensure the Buyer is provided with updates that are necessary for the relevant object to retain the features as set out in these GTC upon receipt and that the Buyer is notified of their availability, namely:
1. For a period of two years, where the digital content or digital content service is to be provided continuously over a period of time under the purchase contract where agreed that the digital content or digital content service is to be provided for a period of more than two years (throughout that period);
2. For as long as the Buyer can reasonably expect, where the digital content or digital content service is to be provided on a one-off basis under the purchase contract; this shall be assessed according to the type and purpose of the object, the nature of the digital content or digital content service and taking into account the circumstances at the time of the conclusion of the purchase contract and the nature of the obligation.
The Buyer shall promptly perform all available updates.
In case the Buyer fails to perform an update within a reasonable time, the Buyer shall have no rights under any defect arising solely as a result of the failure to update. This shall not apply if the Buyer has not been advised of the update or the consequences of not performing such update or has performed the update incorrectly due to shortcomings in the instructions. If the digital content or digital content service is to be provided continuously for a specific period of time under the purchase contract and a defect becomes apparent or occurs within the period of time pursuant to subsection vii hereof, such digital content or digital content service shall be deemed to have been provided defectively.
In case the subject of purchase is an object with digital properties and if, according to the purchase contract, the digital content or digital content service is to be provided continuously for a specific period of time, the Buyer may invoke a defect in the digital content or digital content service that becomes apparent or occurs within a period of two years from the date of acceptance. If the performance is to be carried out for a period of more than two years, the Buyer shall have the right under any defect that becomes apparent or occurs within such period. If the Buyer has rightfully invoked a defect with the Seller, the period for invoking defects shall not run for the period, during which the Buyer cannot use the object.

3.14. Simplified purchase:

In case of a repurchase by a Buyer, who used an ID of the given type immediately prior to the purchase and the Buyer is identified through the ALIVEID India systems, it is not necessary to provide certain documents for identification.

4. Purchase Price, Payment Terms, and Methods of Payment

4.1. The price of the ID is provided on https://isic.co.in.

4.2. The price of the Plastic Card is provided on https://isic.co.in.

4.3. The price of postage in case of delivery of the Plastic Card is charged to the Buyer based on the delivery service selected by the Buyer – for more information see Article 9 of these GTC.

4.4. The price shall be due and payable immediately.

4.5. In case a Plastic Card is resent (due to non-delivery, non-acceptance, addressee not identified at the place of delivery, etc.), the postage shall be charged according to the delivery service selected by the Buyer - for more information see Article 9 of these GTC.

4.6. The price shall be payable in advance. Cash on delivery is not possible.

4.7. In the event the Buyer fails to meet the requirement for the issue of the ID, the amount paid will be refunded to the account from which the payment was received at the earliest possible date. If the Buyer’s account is held with a bank abroad, the Buyer shall bear the full cost of refund to that account (the cost of the transfer will be deducted from the refunded amount).

4.8. ALIVEID India does not accept cash or checks; payments made contrary to the agreed provisions may not be traced or may be traced at increased costs which may be charged to the Buyer.

4.9. ALIVEID India reserves the right to require payment in advance or to restrict available methods of payment on a case-by-case basis.

4.10. There are no costs for the use of remote means of communication in the case of online ordering of IDs.

4.11. Methods of payment:

ALIVEID India, through its authorized payment gateway partner Razorpay, offers multiple modes of digital payment for the purchase of its products and services. The following payment methods are accepted, subject to successful authorization and settlement by Razorpay and the respective issuing/payment institutions:

Cards: